We're here to help you keep your momentum.
Having trouble creating a habit, restoring Premium, using Focus Mode, or setting up a child's routine? Tell us what happened and our team can help you find a solution. You don't have to share sensitive health details or child private information to request support.
Frequently Asked Help Topics
My habits or progress look incorrect. What should I do?
First verify you are viewing the intended date and habit. Next, force close and reopen the app on your iPhone. Because My MOMENTUM operates locally on your device, data stays synced with your system clock. If the issue continues, contact us below with your iOS version and a brief description.
How do I restore my Premium purchase?
Open My MOMENTUM on your iPhone, tap Settings (or the Premium badge), and select "Restore Purchases". Ensure you are signed in to the same Apple ID used during the original transaction. All billing is handled directly through Apple StoreKit. Never send passwords or credit card numbers to support.
How do I manage or cancel a subscription?
Apple manages all App Store subscriptions directly. On your iPhone, open Settings > [Your Apple ID Name] > Subscriptions > My MOMENTUM. From there you can switch plans or cancel auto-renewal at any time. Note: deleting the app does not automatically cancel an active subscription.
How do I exit Kids Mode or reset my Parent PIN?
To leave Kids Mode, tap the Parent Area button and enter your 4-digit PIN. If you forgot your Parent PIN, follow the in-app security prompt or re-install the app. Never email private PIN numbers or child identifiers to support.
Does Focus Mode diagnose or treat ADHD?
No. Focus Mode is an organizational routine tool providing step-by-step task breakdown and visual countdown timers. It is designed to lower friction and procrastination. It is not a clinical treatment, medical therapy, or diagnostic tool for ADHD.
What if reminders or notifications aren't sounding?
Ensure notification permissions are enabled for My MOMENTUM in your iPhone Settings > Notifications > My MOMENTUM > Allow Notifications. Also check whether Focus / Do Not Disturb modes are silencing alerts.
How do I request data deletion or privacy inquiries?
Because My MOMENTUM is local-first, all habit data resides only on your device. Deleting the app removes local habit history immediately. For inquiries regarding website support emails, submit the form below under "Privacy / Data Request" or email contact@adexsoft.com.
Direct Support Email
You can also reach our engineering and support desk directly:
ADEX Soft Solutions · Typical response time: within 24 business hours.
Send a Support Request
Fill in the details below and an ADEX Soft product engineer will assist you.